{"id":971,"date":"2017-04-21T22:40:14","date_gmt":"2017-04-21T14:40:14","guid":{"rendered":"http:\/\/microdium.net\/public\/2017\/04\/21\/the-data-digest-chatbots-cant-fully-replace-humans-just-yet\/"},"modified":"2017-04-21T22:40:14","modified_gmt":"2017-04-21T14:40:14","slug":"the-data-digest-chatbots-cant-fully-replace-humans-just-yet","status":"publish","type":"post","link":"https:\/\/www.microdium.com\/public\/2017\/04\/21\/the-data-digest-chatbots-cant-fully-replace-humans-just-yet\/","title":{"rendered":"The Data Digest: Chatbots Can\u2019t Fully Replace Humans Just Yet"},"content":{"rendered":"<div class=\"K2FeedImage\"><img decoding=\"async\" src=\"https:\/\/www.microdium.net\/public\/wp-content\/uploads\/2017\/04\/f29e84d118b2f7591b79833844444eb5_S.jpg\" alt=\"The Data Digest: Chatbots Can&#x2019;t Fully Replace Humans Just Yet\" \/><\/div>\n<div class=\"K2FeedIntroText\">\n<div id=\"cke_pastebin\">Customer service departments in all industries are increasing their use of chatbots, and we will see usage <a href=\"https:\/\/www.forrester.com\/report\/Chatbot+Commerce+Benchmark\/-\/E-RES137221\" target=\"_blank\" rel=\"noopener\">rise even higher<\/a>\u00a0in the next year as companies continue to pilot or launch their own versions of the rule-based digital assistant. What are chatbots? <a href=\"https:\/\/www.forrester.com\/report\/Executive+QA+Boost+Your+Chatbot+IQ\/-\/E-RES136681\" target=\"_blank\" rel=\"noopener\">Forrester defines them<\/a> as autonomous applications that help users complete tasks through conversation.<\/div>\n<div id=\"cke_pastebin\">\u00a0<\/div>\n<div id=\"cke_pastebin\">While Forrester\u2019s Consumer Technographics\u00ae data reveals that 60% of US online adults already use online messaging, voice, or video chat services, there are challenges to widespread adoption. We reached out to our ConsumerVoices Market Research Online Community members to better understand consumer impressions of chatbots and found that our respondents had a difficult time identifying clear benefits to interacting with them. Many prefer to communicate with a representative who can show real empathy, address more complex needs, and offer them assurance.<\/div>\n<div>&#8230;<\/div>\n<div><a href=\"http:\/\/blogs.forrester.com\/kristopher_arcand\/17-04-20-the_data_digest_chatbots_cant_fully_replace_humans_just_yet\">http:\/\/blogs.forrester.com\/kristopher_arcand\/17-04-20-the_data_digest_chatbots_cant_fully_replace_humans_just_yet<\/a><\/div>\n<\/div>\n<p>&#013;<br \/>\nSource: DRJ New feed<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer service departments in all industries are increasing their use of chatbots, and we will see usage rise even higher\u00a0in the next year as companies continue to pilot or launch their own versions of the rule-based digital assistant. What are chatbots? Forrester defines them as autonomous applications that help users complete tasks through conversation. \u00a0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":972,"comment_status":"false","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[15],"class_list":["post-971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-disaster-recovery-cybersecurity-news-malaysia","tag-about"],"_links":{"self":[{"href":"https:\/\/www.microdium.com\/public\/wp-json\/wp\/v2\/posts\/971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microdium.com\/public\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.microdium.com\/public\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.microdium.com\/public\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.microdium.com\/public\/wp-json\/wp\/v2\/comments?post=971"}],"version-history":[{"count":0,"href":"https:\/\/www.microdium.com\/public\/wp-json\/wp\/v2\/posts\/971\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.microdium.com\/public\/wp-json\/wp\/v2\/media?parent=971"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.microdium.com\/public\/wp-json\/wp\/v2\/categories?post=971"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microdium.com\/public\/wp-json\/wp\/v2\/tags?post=971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}